Travel attendants and travel stewards

Tasks and duties

  • Greeting passengers entering aircraft or ships, checking tickets or boarding passes, and directing passengers to their seats or berths
  • Announcing, explaining and demonstrating safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets
  • Assembling and serving pre-prepared meals and beverages
  • Selling duty-free and other goods
  • Taking care of general needs and comfort of passengers, answering inquiries, and keeping cabins clean and tidy
  • Directing and assisting passengers and following prescribed procedures in the event of an emergency, such as evacuating an aircraft following an emergency landing
  • Verifying that first aid kits and other emergency equipment are in working order
  • Administering first aid to passengers in distress
  • Attending pre-flight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers
  • Preparing passengers and aircraft for take-off and landing
  • Determining special assistance needs of passengers such as small children, the elderly, or disabled persons

    Skill level